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FAQ

Booking

 

 

Why should I pre-book limousines?

 

By pre-booking your ride you have access to best prices through 7 Days Airport Transfer discounts and special promotions. In addition you secure yourself 7 Days Airport Transfer attractive rewards.

 

What happens, if I need to change or cancel a booking? How do I do that and what conditions apply?

 

You can change or cancel your booking over your 7 Days Airport Transfer Account. Just log in and go to “Bookings”. Under details of each respective booking you can press either the change or cancelation button.

 

         •     Rules for Limousine bookings: For cancelations more than 24 hours prior the respective pickup time the cancelation fee of EUR 1 applies (incl. VAT). If the cancelation was made less than 24 hours before pickup time, you will be charged the full fare.Booking changes more than 24 hours before the respective pickup time are for free. If a booking change is made in between 24 hours an 12 hours prior the respective pickup time the change fee of EUR 5 (incl. VAT) applies. Booking changes less than 12 hours prior therespective pickup time are not possible. You would have to make a new booking and the full fare of your old booking still will be charged.

For every booking change you make 7 Days Airport Transfer tries to get you the same booking conditions as before.

 

When is my booking confirmed?

 

When booking a limousine you receive a booking confirmation via email directly after you completed the booking process.

 

How can I be sure that my car is coming?

 

Once you have received a booking confirmation via email a car was reserved for you. Before your ride you get a text message with all driver details, so that you can contact your driver directly if necessary.

 

 

Pickup

 

 

How do I recognize the driver at the airport/train station?

 

You driver will hold a 7 Days Airport Transfer sign with the name or description written on it, which you specified in your booking.

 

What happens if I am late?

 

As soon as you notice that you might be late, please contact your driver directly and notify him about your delay. The driver’s phone number you find in the email and text message, which you get just before the ride. If you should forget to notify the driver about your delay, he will wait until the included waiting time has passed. You will be charged a no-show fee. Delays caused by train or flight delays are excluded from this rule (check booking categories to learn about included waiting times and 7 Days Airport Transfer fees for now show fee; link to booking categories and 7 Days Airport Transfer fees).

 

What do I do when the driver is late?

 

Call the driver directly to see where he is. You find his phone number in the text message you received before your ride with all the driver details.

 

What if my flight or train is delayed?

 

The driver knows your flight or train number. The arrival time will be adjusted accordingly without extra cost.

 

What if my flight was cancelled?

 

Normal cancelation and booking change rules apply. As soon as you know about the flight cancelation you should either cancel or change your

booking via your 7 Days Airport Transfer Account.

 

How does the driver know that I am the right passenger?

 

The driver will ask you for your name and some booking details, which you have on your booking confirmation. Therefore, please keep your booking confirmation handy either as paper printout or on your cell phone.

 

What if my destination has changed last minute?

 

Please notify the driver about your new destination. Your new destination might cause extra costs.

 

 

Prices

 

 

What does the fare include for limousines?

 

Economy Class:

 

         •     Driver with 7 Days Airport Transfer quality seal

         •     Economy Class (e.g., Skoda Octavia, VW Touran, VW Multivan)

         •     10 minutes waiting time (airport 45 minutes)

         •     Number of persons according to the booked vehicle type

         •     Number of pieces of luggage according to the booked vehicle type

 

Business Class Limousine:

 

         •     Driver with 7 Days Airport Transfer quality seal

         •     Business Class Limousine (e.g. Mercedes E-class, BMW 5 series)

         •     10 minutes included waiting time (Airport 45 minutes)

         •     Number of passengers according to booked vehicle capacity

         •     Number of luggage pieces according to booked vehicle capacity

 

First Class Limousine:

 

         •     Driver with 7 Days Airport Transfer quality seal

         •     First Class Limousine (e.g. Mercedes S-class, BMW 7 series)

         •     30 minutes included waiting time (Airport 90 minutes)

         •     Number of passengers according to booked vehicle capacity

         •     Number of luggage pieces according to booked vehicle capacity

 

Can the fare change?

 

For limousines the indicated fare is fixed and includes all costs (i.e. taxes, included waiting time, tip). The included waiting time depends on the

booking category.

 

The fixed fare for limousines can only change through a) customer delay, b) destination change or c) change of booking.

 

         a.     If your delay is longer than the included waiting time, additional waiting time fees will be charged - maximum 1€ (including VAT) for each extra minute of waiting. Delays caused by flight and train delays are excluded from this rule.

         b.     If you change the ride destination, the ride fare might change depending on the distance change.

         c.     Booking changes more than 24 hours before the respective pickup time of your ride are for free. If a booking change is made in between 24 hours and 12 hours prior the respective pickup time the change fee of 5 EUR (incl. VAT) applies. Booking changes less than 12 hours prior the respective pickup time are not possible. You would have to make a new booking and the full fare of your old booking still will be charged.

 

For every booking change you make 7 Days Airport Transfer tries to get you the same booking conditions as before. If this is not possible, you will get a notification.

 

The cost of additional  visit on the way?

 

The cost of each additional trip on the way is - 5€ sedan, 10€  minibus, 20€ bus.

 

 

7 Days Airport Transfer Quality

 

 

What means 7 Days Airport Transfer Quality?

 

Driver and vehicle are crucial for 7 Days Airport Transfer quality for limousines. Main focus lies on the driver quality. He should be reliable, knowledgeable about the city, friendly and service-oriented. With regards to the vehicle we ensure that it is in top condition and clean. Quality at 7 Days Airport Transfer is when you feel comfortable and arrive relaxed at your destination.

 

How do you ensure the 7 Days Airport Transfer Quality?

 

At 7 Days Airport Transfer we don’t just promise quality, but we actively manage and control it. In order to do that 7 Days Airport Transfer established a quality management system, which constantly checks driver and vehicle quality, starting from the admission of drivers and vehicles to the 7 Days Airport Transfer fleet. At admission 7 Days Airport Transfer tests drivers and requires certain trainings, which were established from driver associations. After admission drivers and vehicles are rated continuously to maintain high quality standards.

 

 

Payment

 

 

What do I need the 4 digit PIN for?

 

The 4-digit PIN is like your electronic signature, with which you can authorize the payment of the ride fare at the end of your ride. You receive an individual PIN before each ride via text message on your cell phone, so that you always have your PIN at hand. If you should not have your PIN with you, you still can authorize the payment by signing a form.

 

Why do I need to provide my credit card details when I make a booking?

 

The goal of 7 Days Airport Transfer is to make taxi and limousine travel as easy and comfortable as possible. E-payment is one of the measures to reach that goal. This means you don’t have to pay the driver at the end of the ride. The payment is done electronically after you have authorized it. In order to do that 7 Days Airport Transfer needs your payment information upfront. For now 7 Days Airport Transfer only offers credit card payment, hence you need to provide your credit card information for your first booking. At subsequent bookings you can just choose your saved credit card for payment with one click. You can save several credit cards in your 7 Days Airport Transfer Account. Additional payment methods besides credit cards will come soon.

 

Is my payment information safe at 7 Days Airport Transfer?

 

Your payment information is handled with maximum care and is secure from unauthorized access. To guarantee that maximum security 7 Days Airport Transfer is working together with a very renown and PCI-DSS (Payment Card Industry Data Security Standard) licensed payment provider, who complies with strictest security standards.

 

 

7 Days Airport Transfer Feedback and Contact

 

 

How can I give 7 Days Airport Transfer feedback regarding driver and vehicle?

 

At the end of each ride the feedback function will be activated for that specific ride in your 7 Days Airport Transfer Account. Here you can rate driver and vehicle as well as comment on 7 Days Airport Transfer service and fleet. Your feedback will help us to improve the 7 Days Airport Transfer service and gear it more towards your needs.

 

How can I file a complaint or let 7 Days Airport Transfer know when I should not be happy with the service?

 

You can contact us via email: feedback@7days-airport-transfer.com  

We take your feedback seriously and will solve any problems or conflicts as soon as possible.